If you would like to get in touch with us please do so using one of the following three methods. Please note the preferred method of communication is e-mail. We will also endeavour to respond to queries within 24 hours Monday-Friday excluding public & bank holidays.
We will always respond to emails in a timely manner. If you have not received a response to us within 72 hours (please take into consideration holiday periods such as Christmas), please first check your 'spam' or 'trash' folder.
Please use one of the following addresses depending on your query:
Please try to include as much detail with your first e-mail as possible. Items such as order number will speed things up for us and you.
Although e-mail is our preferred contact method we understand that sometimes your query/comment just can't wait, in that case please give us a call on: 0191 597 2545
*Calls are charged at your local rate from a BT land line. Mobile operators may charge more.
21 North Burns
Market Place
Chester le Street
Co Durham
DH3 3TF
If you wish to write to us or visit in person:
CustomVapez
21 North Burns
Market Place
Chester le Street
Co Durham
DH3 3TF